Connection Problems

Learn how to troubleshoot connection problems.

If server connections problems occur, check the following:

• Check in the iOS or WIndows 10 Settings whether you are connected to the internet or to corporate WLAN. You can also try to open a web site (e. g. www.aurea.com) with a browser (for example, Safari).
• If you can access a web site, check if you can access Aurea CRM web with the browser by entering the URL. On iOS devices, if an error message is displayed stating that Aurea CRM web does not support Safari, you were able to connect to the server.