Troubleshooting Steps

This section describes the troubleshooting steps.

1. Turn on the client log for both Aurea CRM web and CRM.designer, see Client Log.
2. Click Settings > System Information to view version, path, patch and information etc.
3. Clear the Show friendly HTTP error messages check box in Internet Explorer (Internet Options > Advanced tab) to get more detailed error messages.
4. Check the web.log and/or designer.log file(s) (located at .. \ web.data \log) for further information, see Server Log.
5. If you cannot determine the reason for the problem, increase the log level in the settings.xml file (e.g. "Info" or "Debug") and restart the IIS Application in order to activate the new settings.

   <Channel logLevel="Warning"
   writerName="fileLogWriter"
   formatterName="webLogFormatter"
   />

   Note: For available log levels, see Server Log.
6. Check the web.log file again.
   Note: Remember to reset the log level after solving the problem. An increased log level results in a performance penalty for Aurea CRM web.
7. If you encounter problems that might be related to a certain user configuration (e.g. problems with context menus, application menu, “Page not found” errors), try to reproduce the problem with a user to whom the UPDATE_DEFAULT configuration is assigned.