Client Log

Learn about the client log.

For a detailed description of the client log, see the article “The client log” at https://support.aurea.com.

Start Aurea CRM web or CRM.designer with the URL parameter ?debug to display the client log.

Use CTRL+F to search the log.

Filtering the Client Log

You can filter entries in the client log by selecting Log > Filter.

Click Apply Filter to apply your filter. Click Clear Filter to reset.

Syntax:

+<facility name> or -<facility name> (separate multiple expressions by comma)

You can identify the available facilities via the tool tips that are displayed on mouse-over the time entry at the beginning of each line.

Examples: 

+process

The client log displays only process-related entries.

-process

The client log displays everything except process-related entries.

+process,+notifications

The client log displays process-related entries and notifications.

<300

Defines the log level: Only errors and warnings are visible in the client log. Use the following numeric values for log levels: error = 100, warning = 200, notice = 250, informational = 300.

Adding Screenshots and Comments

You can insert screenshots and comments into the client log. Click on the element for which you want to insert a screenshot or comment. A horizontal dashed line is displayed.

To insert screenshots:

  1. Create screenshots and save them. Supported formats: PNG, JPG, BMP etc. - all formats supported by your browser.
  2. Drag one (or more) screenshot(s) onto the client log window.

    Alternatively, when using Google Chrome you can paste an image from the clipboard using Crtl+V.

To add a comment:

  1. Click View > Comments.
  2. Enter the comment in the Comment field.
  3. Click Add Comment.

The screenshot/comment is inserted at the dashed line. Comments are marked *** Begin/End Comment ***. If you did not select any element in the log, the screenshot/comment is inserted at the end of the client log.

To search for comments:

  1. Enter +comment as filter expression.

To remove screenshots and comments:

  1. Click the (Delete) icon displayed for the element on mouse-over.

Creating a Bug Report

To include information from the client log when submitting support calls:

  1. Click Report Bug! to create a bug report containing the log (with your screenshots and comments) as a download.

    Attach this file to your support call.