Installing Hotfixes

Learn to install hotfixes.

See the "Installing Hotfixes" document available from https://support.aurea.com for details on installing hotfixes.

Files included in the "no update" list are not updated (overwritten) by the hotfix installation process and, therefore, changed files are not discarded.

The "no update" list contains:

• For Aurea CRM web:
  • customFields.xml
  • mimeTypes.xml
  • Offline.xml
  • users.xml
  • settings.xml
  • web.config
• For CRM.designer:
  • settings.xml

These "no update" files are stored in the \ update_to_check \web directory, which has the same subdirectory structure as the Aurea CRM web installation.

After the setup process, you must compare the files in the \ update_to_check \web directory with the original files in the \backup directory. The comparison ensures that any new settings, parameters etc. introduced by update is transferred to the original files. Compare the files with an appropriate tool, e.g. WinDiff. New files or files with changed content must be manually copied to their destination, and, if necessary, you must apply the appropriate changes (e.g. add new parameters) to your files.

Users may need to delete the temporary internet files (browsing history) from their browsers, otherwise JavaScript errors may occur after a version upgrade.