Using CRM.phone with Terminal Servers
You can operate CRM.phone in combination with Aurea.CRM web on a terminal server.
In this case, multiple users access the same installation of Aurea.CRM web and CRM.phone on the server.
This solution is also used on client installations if several users work on a computer, e.g. in call centers with multiple shifts.
Each user requires a unique CRM.phone-specific
.ini
and
.txt
files. When a user logs on to Aurea.CRM web for the
first time, the following files are added to the directory containing
mmupdatephone.dll
with an appropriate suffix:upPhone_<LoginName>.ini
uppTapiExt_<LoginName>.ini
uppHistory_<LoginName>.txt
uppHotKeys_<LoginName>.txt
Whereby <LoginName>
is replaced with the user name in web.