Short Message Service (SMS) or “Text” Notifications

When an SMS or ”Text” Notification is sent, AlertFind attempts to deliver all of the message content in a single message. However, some SMS carriers restrict the number of characters you can receive in one message. If this is the case with your carrier, AlertFind splits the content into multiple messages or truncates the message after a certain number of characters. By default, AlertFind uses the message splitting or truncation options for your organization. You can set your own options by following the instructions for setting the Max Length Handling field under Configure a Standard Device or Add a Custom Device.

When you receive an SMS Notification, open it to read the message.

To respond to the Notification, follow the instructions provided. You may be asked to reply to the message with a specific code to confirm you received the message.

If the Notification requires authentication to view the message body, an initial SMS message will be sent with instructions to reply with your PIN. If you PIN is correct, the Notification message will be sent in a new SMS message.

If the Notification contains and attachment, poll or survey, you will be directed to check your email or call the Hotline or Hotline Pro phone number for the information.