Mobile Email Notifications

A Mobile Email Device is any device (such as a cell phone or pager) that can receive only simple, plain-text emails. These devices are different from regular email devices (smart phone devices) in that they usually display a limited number of characters for each message and they cannot process graphics or attachments. In this way, messages sent to mobile email devices function similarly to those sent to SMS devices.

When you receive a mobile email Notification, AlertFind attempts to deliver the content in a single message. However, some mobile email devices restrict the number of characters you can receive at one time. If this is the case with your carrier, AlertFind splits the content into multiple messages or truncates the message after a certain number of characters. By default, AlertFind uses the message splitting or truncation options for your organization. You can set your own options by following the instructions for setting the Max Length Handling field under Configure a Standard Device or Add a Custom Device.

When you receive a mobile email Notification, open it to read the message.

To respond to the Notification:

• If the Notification requires authentication to view the message body, an initial mobile email will be sent with instructions to call the Hotline or Hotline Pro phone number.
• If the Notification contains and attachment, poll or survey, you will be directed to check your regular email or call the Hotline or Hotline Pro phone number for the information.