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Your Account  >  Customizing Your Devices  >  Configuring a Standard Device

Configuring a Standard Device

When you view your list of Notification Devices, you will notice that unconfigured devices show the label Not Configured in red text. These devices cannot receive notifications until they are configured.

To configure a device:

  1. Log in to AlertFind, then click My Account from the navigation menu. Your User Overview page appears.
  2. Click Notification Devices from the list of User Editor options. The Notification Devices page appears.
  3. Select the device you want to configure, then double-click it, or click the Edit/Configure button. Provide the necessary configuration information in the dialog box that appears.
  1. To configure an email address or WAP-enabled cell phone:
  1. Type a valid Email Address. This field is required.
  2. To add this device but disable it, click Disable at the top of the Create Device page. Your device will be added but will be unable to receive notifications until you enable it. See Enable or Disable a Device.
  3. Click Save to return to the Notification Devices list.
  1. To configure a new voice phone number:
NOTE

If you work in a large office with many other AlertFind users, you may consider using a number other than your desk phone number as your primary work phone number. This is because AlertFind contacts all users simultaneously, and your organization’s phone system can become overloaded by a large number of incoming phone calls.

  1. Select US/Canada or Other. The Phone Number entry field changes depending on your choice.
NOTE

The correct format for Other phone numbers is:

[COUNTRY_CODE][CITY AREA_CODE][PHONE_NUMBER]

Numbers that include '0' between the country code and the city/area code are invalid in AlertFind. For example, the phone number 44(0) 207 333 4444 is invalid.

However, a UK number such as 44 20 7333 4444 is valid. In this example, the area code for London (20) is separated by spaces from the rest of the phone number. AlertFind will eliminate spaces so that number will become 442073334444.

  1. Enter a valid telephone number. This field is required.
  2. To set advanced dialing options required to reach this phone device, check Use advanced dialing options and set any advanced options.
NOTE

When AlertFind calls an office phone, it can encounter an automated system that requires an extension number to be dialed. AlertFind will dial the extension and wait for the user to pick up. If the time to connect is too long, then AlertFind will assume the caller did not pick up and will attempt to leave a voicemail. The amount of delay depends on the PBX.

To add additional delays to the post-dial string to extend the AlertFind timeout time, in the Use advanced dialing options dialog box, insert additional commas (,) in the Post-dial field. One comma indicates a pause of one second.

  1. To add this device but disable it, click Disable at the top of the Create Device page. Your device will be added but will be unable to receive notifications until you enable it. See Enable or Disable a Device.
  2. Click Save to return to the Notification Devices list.
  1. To configure a new alphanumeric or numeric pager number:
  1. Select US/Canada or Other. The Pager Number entry field changes depending on your choice.
  2. Enter a valid pager number. This field is required.
  3. Enter a PIN, if this pager requires one.
  4. Select the Carrier from the drop-down list.
  5. Set the Pager Type to either Alphanumeric or Numeric.
  6. To add this device but disable it, click Disable at the top of the Create Device page. Your device will be added but will be unable to receive notifications until you enable it. See Enable or Disable a Device.
  7. Click Save to return to the Notification Devices list.
  1. To configure a new SMS device:
  1. Select US/Canada or Other. The SMS Phone Number entry field changes depending on your choice.
  2. Enter a valid SMS Phone Number. This field is required.
  3. Choose an option for Max Length Handling.

    Depending on the maximum message lengths imposed by your carrier, you can choose to receive all characters of a message, split messages into multiple chunks, or to truncate messages after a certain number of characters. For splitting or truncation options, you must provide the number of characters allowed before messages are chunked or truncated. You can leave this field blank to use the default method for your organization.

NOTE
  • SMS messages have a 140-byte limit and are delivered in 140-byte chunks. To send messages larger than 140 bytes, devices and carriers either truncate the message or send the message in chunks of a specified length. Chunk sizes are determined by the device, by the carrier or by user settings. This means, if chunk sizes are not specified, for a languages that use single-byte character sets (such as English, Spanish, French, and German), only the first 160 characters of the message will be delivered. For languages that use double-byte character sets (such as Hindi, Korean, Chinese, and Japanese) only the first 70 characters of the message will be delivered.
  • AlertFind sets chunking size defaults at 160 characters. If your organization sends SMS messages using double-byte character sets, you should consider changing these defaults to 70 characters to ensure that the full messages are delivered. In the Edit Standard SMS Device dialog box, select Split message into smaller chunks of: Then enter 70 in the characters number box and click Save.
  • The system measures a single chunk's size as the number of characters in the message header, plus the number of characters to convey the portion of the message subject or message body. For example, each chunk includes the header From {company notification system} (x of y) plus part of user-defined subject or message. If the header length is greater than the configured chunk size, the message will not be sent.
  1. To add this device but disable it, click Disable at the top of the Create Device page. Your device will be added but will be unable to receive notifications until you enable it. See Enable or Disable a Device.
  2. Click Save to return to the Notification Devices list.
  1. To configure a new fax number:
  1. Select US/Canada or Other. The Fax Number entry field changes depending on your choice.
  2. Enter a valid Fax Number. This field is required.
  3. To add this device but disable it, click Disable at the top of the Create Device page. Your device will be added but will be unable to receive notifications until you enable it. See Enable or Disable a Device.
  4. Click Save to return to the Notification Devices list.
  1. To configure a new mobile email device:
  1. Enter a valid Email Address for the mobile email device. This field is required.
  2. Choose an option for Max Length Handling.

    Depending on the maximum message lengths imposed by your carrier, you can choose to receive all characters of a message, split messages into multiple chunks, or to truncate messages after a certain number of characters. For splitting or truncation options, you must provide the number of characters allowed before messages are chunked or truncated. You can leave this field blank to use the default method for your organization.

  3. To add this device but disable it, click Disable at the top of the Create Device page. Your device will be added but will be unable to receive notifications until you enable it. See Enable or Disable a Device.
  4. Click Save to return to the Notification Devices list.
  1. When you return to the Notification Devices list, the configured device now shows up in all black text, without the Not Configured label. You can add this device to a notification profile by following the instructions under Customize a Notification Profile.

You can keep this device configured but disabled to avoid receiving notifications on it. See Enable or Disable a Device.

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