Customizing Notification Profiles and Rules
Notification profiles define the order in which devices should be contacted for a notification and how much time should lapse between a notification being sent to the next device in the list. By default, your organization populates your account with a set of basic notification profiles.
If your organization allows it, you can customize your notification profiles. See Customize a Notification Profile. If you decide to remove your customizations and reset the profile to the company default, you can do this by following the instructions under Reset a Notification Profile.
Notification rules define which notification profile is used to contact users during a notification sent at a specific time of day, day of the week, or holiday period. Notification rules are generally company-wide and you cannot edit them, but you can view the list of rules defined by your organization. See View Notification Rules.