Troubleshooting

Learn how to troubleshoot issues during set up and installation.

If problems should occur during setup:

• Check that you are using one of the supported operating systems. A list of the system requirements can be found at https://support.aurea.com.
• Verify your serial number. Aurea recommends copying the serial number, user name and password for the activation as well as the activation code you receive using "copy + paste", in order to ensure you enter them correctly.
• Make sure that you are logged on with administrator privileges. Otherwise you cannot complete the setup successfully.
• If you have problems with your license (hard disk failure, locked license etc.) contact Aurea support at (support@aurea.com).
  Provide the following information:

  • A precise description of the problem
  • Your serial number and login data for the licensing portal
• If setup was aborted, data in your Windows registry or on the hard disk may prevent a new installation (in this case setup switches directly to the Maintenance Program). Try repairing your installation automatically, see Repair.
• Deviations from the standard installation procedure (manually copying the files instead of running setup on a new computer, using batch programs and the like) represent a change to the installation that is not covered by the maintenance agreement.
• If the Aurea CRM win program files are installed manually (i.e. without using the setup program), make sure to provide the "path" parameter when installing hotfixes. See the "Installing Hotfixes" document in https://support.aurea.com for details on installing hotfixes.