Creating Bug Reports

If problems occur while working with Aurea CRM web offline, you can create a ZIP file and send it to your administrator for analysis.

To create an error report:

1. Right-click on the CRM.launcher icon () in the taskbar and select Settings from the context menu.
2. Switch to the Troubleshooting tab and click on (Create Bug Report).

   The Bug Report - Options dialog is displayed.

3. Enter a path for the log file in the Bug report zip file field and enable the check boxes to determine what to include in the file (CRM.designer configuration, CRM database, Log files). By default, Log files is enabled.
   Note: Including the CRM database in the file may take a long time and require significant storage space on your hard disk.
4. Click OK to save create the ZIP file.
5. You can then send the file to your administrator.