Installing a hotfix for Aurea CRM web and CRM.designer

You need to update Aurea CRM win before installing an Aurea CRM web hotfix. Also check whether a CRM.designer hotfix is available.

Note: Database changes are included in the update.CRM web hotfix.

To install an Aurea CRM web hotfix:

  1. Close all open Aurea CRM web and CRM.designer instances and stop all running services (CRM.server and ISS Application Pool for Aurea CRM web)
  2. Back up your CRM.designer database and any files (e. g. configuration or CSS files) that you have edited.
  3. Execute the downloaded hotfix file.

    The hotfix is installed in silent mode; no user interaction is required.

When you install a new hotfix, in addition to executing the hotfix file for Aurea CRM web, you also need to update the CRM.designer database, stored procedures and default configuration even if you did not install a CRM.designer hotfix. See the following sections in the CRM.bulkloader chapter in the Aurea CRM web Administrator Guide for a more detailed description:

  1. Update the CRM.designer database.
  2. Update stored procedures.
  3. Upload the default configuration.
  4. Transfer Aurea CRM data model changes to the Aurea CRM designer database.

After installing the hotfix:

  1. Compare the files you backed up with installed files and edit them if necessary.
  2. Restart all services.