Troubleshooting

This topic describes possible sources of errors and how you can track down the cause of a problem.

To simplify troubleshooting, you can enable logs for workflows in the configuration settings, see Workflow in the Configuration topic of the Core Administrator Guide.

There are two types of errors:

• Records are displayed incorrectly.
• Commands are executed incorrectly.

Common Errors and Causes

Scenario	Error	Cause / Solution
Level	Level not opened from a command	Define the input criteria.
		Enter the level number in the command.
Records	Too many records	The index or key length is missing.
	None / too few records	The level is not opened as a child.
		The key used to select records is too long causing records to be excluded.
		Check that you are using the correct index to select records.
		The record parameter is of the wrong type.
	The wrong records are displayed	The order in which the actions are carried out is wrong; the process is called first and then the parameter entered.
	Too many records displayed when accessing the level a second time	The parameter stack was not cleared.
Parameters	Parameters are empty	Info Area and Field entered incorrectly or left blank.
		Wrong parameter entered.
	Mathematical and string operations do not work	The parameter is of the wrong type.
Buttons	Default buttons are unavailable	Many default buttons are level-dependent and cannot be used in the workflow. In many cases you can define the same functionality yourself.
	Actions are not carried out when the button is clicked	Wrong button ID. Check that the ID of the button is the same as the value entered in the command.
Trigger	Triggers are not executed	The trigger format is spelled incorrectly. Open the trigger in the Trigger info area, and copy the trigger's name using Ctrl+C. Enter the name in the workflow using Ctrl+V.
		The source info area has not been specified.
Actions	The result is incorrect for commands that trigger several actions	Spread the actions over several commands, and execute these one after another. Test where the error lies and fix the problem.

Making Values Visible

When troubleshooting, make sure you keep track of which values are stored in the records and parameters after each step.

To display the values:

Records	Select View > All Mask Fields from the menu.
Record Parameters	Define a process with this parameter as an input parameter.
Field parameters	Display the parameter using the Set Text action.