Troubleshooting
Troubleshooting ConnectLive.
If errors occur or if CRM.connectLive behaves unexpectedly, try the following:
- Log file stored in %appdata%\update CRM\connectLive\:
- Check the log messages.
- Check the path from where the configuration is downloaded.
- If configuration was downloaded successfully, check the XML queries sent to the CRM.groupware server and the server's responses.
- Check for exceptions.
- DeploymentInfo.xml:
- Check the address of the configuration file.
- Firewall
- As CRM.connectLive sends XML requests to the CRM.groupware server via http(s), maybe you must allow Microsoft Outlook to pass the firewall, or you must unlock the used communication port.
- Log file for client installation:
- If the client setup is not carried out correctly, a log file can be created using
the msiexec command. Example:
msiexec /i update CRM_ConnectLive_7.0.8.xx.msi /log MyLogFile.txt
- If the client setup is not carried out correctly, a log file can be created using
the msiexec command. Example: