Troubleshooting

Troubleshooting ConnectLive.

If errors occur or if CRM.connectLive behaves unexpectedly, try the following:

  • Log file stored in %appdata%\update CRM\connectLive\:
    • Check the log messages.
    • Check the path from where the configuration is downloaded.
    • If configuration was downloaded successfully, check the XML queries sent to the CRM.groupware server and the server's responses.
    • Check for exceptions.
  • DeploymentInfo.xml:
    • Check the address of the configuration file.
  • Firewall
    • As CRM.connectLive sends XML requests to the CRM.groupware server via http(s), maybe you must allow Microsoft Outlook to pass the firewall, or you must unlock the used communication port.
  • Log file for client installation:
    • If the client setup is not carried out correctly, a log file can be created using the msiexec command. Example:

      msiexec /i update CRM_ConnectLive_7.0.8.xx.msi /log MyLogFile.txt