Introduction

Connector universal is a server-based solution that allows the synchronization of e-mails between IMAP-aware messaging systems and Aurea.CRM.

Connector universal is referred to as "Connector" in this documentation.

The Connector is a server-based solution used to transfer e-mails from the messaging system to Aurea.CRM. Connector synchronizes all "not yet synchronized e-mails" from a defined synchronization folder and its sub-folders. The user just needs to move or copy the e-mails to one of these folders.

The already synchronized email information is stored in a local SQL Server database. This may be an SQL Server Express Edition. The credentials of the impersonation user and/or the users to be synchronized are stored in this database, too.

Architecture - Overview

The objects to be synchronized are transferred to CRM.interface as XML data streams. CRM.interface then transfers the objects to and from Aurea.CRM.

For a detailed functional description, please see chapter Functional scope.