Creating a Conference Call Node
You can add a conference call node to allow callers to transfer to a conference call.
To add a conference call node:
- Access the Hotline you want to add the message node to by clicking Hotlines in the left menu bar, selecting the appropriate Hotline, and clicking Edit. The Hotline Editor appears.
- Add a New Conference Call node to Hotline by dragging New Conference Call from the left column into the Hotline tree in the right column. The Hotline Option Editor appears. Use this editor to set the options for this node.
- In the Conference Call Name field, type the text you want the TTS engine to read when a caller accesses this node of the Hotline. Type the words that you want callers to hear immediately after the option number. For example, to build a message node that says, “Press 1 to connect to the conference call,” type
to connect to the conference callinto the Conference Call Name field. - Click the Actions field name to bring up the Action Editor.
- Set up action logging to capture information about callers accessing this node. See Capturing Node Actions for more information on gathering information on node actions.
NOTE
- By default, conference call nodes have no security restrictions. You can increase this to User Identification Required or User Identification and PIN Authentication Required. When you increase security for a node, a lock icon appears on the node in the Hotline Pro tree. For more information about security, see Security.
- When callers call in to Hotline Pro from a phone in their AlertFind personal escalation list, AlertFind recognizes them but still asks them to identify themselves by asking, “If you are Sam, press 1. If you are not Sam, press 2.”
TIP
You can control access to sub-options by setting security at the main message level. Sub-options (children) inherit the security of the main message (the parent). This can be used to simplify security management.
- To enter the conference call phone number, select US/Canada or Other and enter a valid Phone Number.
- Enter the conference call Meeting ID.
- If your conference call provider requires additional dialing prefixes, suffixes, or settings, select
Onfor Custom conference call provider settings and enter any data required. - Click Save to save this node.
- Continue adding other nodes or options to the hotline until it is complete.
To activate your Hotline, see "Activating Your Hotline".