You must define an offline data set that contains all the records that are downloaded to the device. Without this offline data set the rep will not be able to work offline.
A default offline data set is included in CRM.pad. You can adapt it to your needs by adding or removing info areas. You must add a dataset for each info area to your record set, otherwise data cannot be transferred to the rep's device.
Reps can still access records that were not downloaded to the device in online mode.
To define an offline data set:
All defined fields and links that were defined in the Infoareas section are synchronized for each record.
A record is synchronized if it matches at least one of the filters in the datasets OR is linked to a record contained in at least one of the related datasets listed in the Sync Dependent area (i.e. only filters of the related datasets are applied, cascading links are not supported) and also matches the filter if defined.
If a dataset contains (Lookup) in its name, these records are also synchronized, but they are stored for reference purposes only. The data is shown wherever it was added as linked fields, but is not displayed in Details view or in search results.