|Troubleshooting / Synchronization Problems|
Time-consuming single requests can occur during data synchronization.
All offline datasets in a request are queried during incremental synchronization base on a timestamp (the time of the last incremental synchronization). The server, therefore, only needs to check a small number of records and usually reacts within a short time period.
If timeout problems occur during incremental synchronizations (e.g. after many records were changed), carry out a full synchronization. If this problem occurs regularly, increase the request timeout.
Several requests are submitted one after another during a full synchronization:
If problems occur during the first request, increasing the request timeout can help (although up to date no such cases are known). If the problem occurs while synchronizing one of the offline datasets, there are several options available to solve the problem. >> Full Synchronization Terminates Due to the Timeout.
If you increase the timeout intervals, take into account that long synchronization requests result in a high load on the database server. Users are confronted with delays. Therefore, apply the other optimization options, in particular optimizing access rights and the database.