Online Search

You can also search for data online in the CRM database.

Note: Your administrator can define that the online search is started automatically if no matching data is found on your device.
  1. Enter your search criteria.
  2. If the desired record is not found on your device, tap on to search in the online CRM database. The search button changes to .

    The search results available online are indicated by a cloud symbol in the results list:

    Note: If you lose your network connection after searching online, the search result still lists the records that are available online. However, if you try to open an online record, an error message is displayed.
  3. Tap on an entry in the results list to switch to the record's details.
Note: Catalog values cannot be found when you search online in the main CRM database. The search can only find catalog values stored on your device.